Jute and Jackfruit is committed to your 100% satisfaction.
If you have any questions or concerns, please do not hesitate to phone us at 1-800-495-5404 or email us at CustomerService@JuteAndJackfruit.com.
In order to serve you best, please notify us before shipping anything back.
Handbag Exchanges & Returns
If you are not satisfied with your handbag, you may exchange it for a different handbag or store credit within 30 days of purchase. Returns are accepted for damaged goods only. A restocking fee of $5.00 is assigned to all handbag exchanges.
Customers are responsible for return shipping to Jute and Jackfruit.
Clothing Exchanges & Returns
Exchanges: If your clothing item does not fit, or if you would like to exchange any item for a different size or color, simply return the merchandise to us (address listed below) with a delivery tracking number (so that both parties can track the package). We will send you the new desired size/styles at no additional cost to you upon receipt of the returned goods.
Returns: A $5 restocking fee is assigned to clothing items under $50 and an $8 restocking fee is assigned to returned purchases over
$50.
Weekly Specials
Clothing Weekly Specials may be exchanged for store credit if the garment does not fit.
Accessories, such as handbags, scarfs and jewelry, are not returnable and are final sale.
For unworn damaged or defective products, we will refund or exchange for store credit in the full amount.
Items that are returned damaged or visibly worn due to use will not be refunded.
Refunds/exchanges must be received within 30 days of purchase.
Undamaged returned items will be assigned a $5 or an $8 restocking fee depending on the price.
Items purchased at an event, festival or show are not returnable.
Jute and Jackfruit is not responsible for items lost in the mail. We recommend delivery confirmation and insurance on all return/exchange items.
Returns and Exchanges should be shipped to:
Jute and Jackfruit, Inc.
ATTN: Returns/Exchanges
28 Churchill Avenue
Arlington, MA 02476
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