1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
♥FREE SHIPPING
Jute and Jackfruit is
proud to offer Free Shipping on all purchases with a standard 7-day
ground service. For orders outside of Massachusetts we ship Priority
Mail. For orders within Massachusetts we ship First Class Mail. Orders
generally arrive within 3-5 days of placing an order.
USPS
Express Mail Delivery: This service is available. Simply check the
appropriate box during your check out. If you are in Massachusetts,
Express Mail is generally overnight (if the order is placed before
noon). If you are shipping outside of Massachusetts, delivery time will
be between 1 and 3 days from the date shipped. We will ship within 24
hours and if the order is received before Noon, it will ship same day.
International
Shipping
If you are in France, England or Canada and would like to order one of
our products, please email us at
customerservice[at]juteandjackfruit.com. We will determine the shipping
rate for you. We will also ship elsewhere at customer's request. Please
call or email us with the details. Note: Customers are responsible for
any taxes and/or duties placed on the package by recipient country.
Contact us at
781-859-5232 or at customerservice[at]juteandjackfruit.com with any
questions.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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